Customer Support Specialist
£17,500-£20,500 (depending on experience)
Epraise is an innovative, industry leading education technology sector business based in Southernhay, Exeter. We’re proud to work with schools around the world to help them motivate students, engage parents, and save teachers time using our revolutionary online platform.
We are looking to recruit a new full-time team member to join our growing team, who will help us provide ongoing support and guidance to our existing schools and keep things running smoothly in the office.
We receive a wide range of queries that are both trivial and technical via email, phone and social media and you’ll be expected to handle them all by providing appropriate solutions and responses. To succeed, you’ll need to be good at problem solving, methodical and organised, but most importantly an excellent communicator. Our customers have grown to expect the best service and support from us and we wish to continue to build on our excellent reputation with your help.
In addition to the support aspects of the role, there will be a wide range of administrative and creative tasks to fulfil, including supporting our marketing specialist and assisting us with the testing of ongoing improvements to the platform. Your feedback and suggestions will be highly valued and you'll play a big part in future decisions.
No two days are ever the same and we are looking for someone dynamic, outgoing and highly motivated that will fit in well with our company ethos and our small team. We may expect you to occasionally step outside of your comfort zone and take on different projects or tasks that may require some on the job training to complete. We need someone that isn’t afraid of a challenge and is keen to try new things.
- Great communication skills
- Capable problem solver
- Highly organised
- Meticulous attention to detail
- Confident IT user
- Experience working in support roles
- Experience working in office administration
- Experience working in education
- Experience working with social media
To apply for this role, please email your CV along with a covering letter to firstname.lastname@example.org by 10pm Sunday 2nd February. If you have any questions, please feel free to contact us.